Communications features
Send renewal reminders on the packages that include them. Scale adds a shared inbox for email and text, with owners and deadlines, in the same place as the rest of the work.
Some messages should go out on a schedule, from the expiry dates you already keep. Others arrive as questions and need an owner. Afanor does both, without a second mailbox.
On Scale, incoming and outgoing messages become a thread linked to the person and their employer.
Route work through teams, give it an owner, and see first-response and resolution deadlines before they slip.
Write from live expiry dates. If email or text cannot reach them, a letter is ready.
A closer look
These are the parts of the job your team can put to work straight away — focused on outcomes, not entity lists.
Keep the whole conversation in one thread, with the person it is about.
Give every message a home and a person, instead of hoping someone saw it.
See the work that is about to slip, while there is still time to answer.
Write from the expiry dates you already keep, instead of a side list of who to chase.
How it works
Each step stays with the same people, so the next person to pick up the work is not starting from an empty page.
Bring the message to the right team, or let a qualification rule send it.
Give an owner the full thread, or let the reminder schedule do the writing.
Keep deadlines, delivery outcomes and the person it was about in view.
Built for the team
Administrators, trainers and support staff keep their own work, without losing sight of the same person.
Prepare reminders from the same place you plan the diary.
Keep the conversation next to the person you are helping.
See what is open, waiting or at risk without a parallel queue in a spreadsheet.
What this changes
Communications sits with the rest of the week’s work, so you are not rebuilding the picture in another spreadsheet.
Getting started
We help you move across from the lists and trackers you already use, and set Afanor up around how your organisation actually works.
Discuss onboardingFrequently asked questions
Renewal reminders can use email, UK text messages and posted letters, depending on the package. Texts, letters and address lookups are bought as top-ups — there is no monthly allowance in the package. Scale also includes a shared inbox for incoming and outgoing email and text.
If letter fallback is on, and none of the digital routes succeed, Afanor prepares a personalised letter. You can download it, or send it for colour printing and posting.
Yes, on Scale. Email and text become threads in a shared inbox, with an owner, a status, a priority, tags, internal notes and a view of deadlines that are at risk.
Yes. Threads can be linked to people and employers, so a colleague can see the relationship and the history together.
Works alongside
These parts of Afanor share the same people, so you are not starting again in another tool.
CRM
Stop keeping people in one spreadsheet and employers in another. Afanor holds who they are, how to reach them, and what still needs doing.
Explore CRMTraining
Schedule the course, check learners in, run the quiz and follow up before a qualification lapses — without starting again in another tool.
Explore TrainingReporting
Learners, sessions, awards, quizzes and reminders — as reports from the work you already do, not another spreadsheet to feed.
Explore ReportingCompare packages, or tell us how a typical week looks and we will help you choose.
