Communications

Priorities and deadlines

See the work that is about to slip, while there is still time to answer.

See plans and pricing Communications features

Priority-based first-response and resolution targets with SLA-at-risk tickets.

How it helps

Priorities and deadlines

See the work that is about to slip while there is still time to answer. Set first-response and resolution targets by priority, then filter by type, tag and spam rules.

A shared inbox for email and text is included on Scale.

A shared inbox for email and text is included on Scale. Compare packages

Why it matters

What your team gains

The outcomes your team gains from this part of Afanor — written for training administrators, not database designers.

Priorities that surface in time

First-response and resolution targets by urgency
A view of conversations close to missing a deadline
Types, tags and rules that send junk out of the way

Other parts of communications

Some messages should go out on a schedule, from the expiry dates you already keep. Others arrive as questions and need an owner. Afanor does both, without a second mailbox.

Shared email and text

Keep the whole conversation in one thread, with the person it is about.

Who owns each conversation

Give every message a home and a person, instead of hoping someone saw it.

Renewal messages

Write from the expiry dates you already keep, instead of a side list of who to chase.

Frequently asked questions

Questions about priorities and deadlines

Can the team share incoming questions?

Yes, on Scale. Email and text become threads in a shared inbox, with an owner, a status, a priority, tags, internal notes and a view of deadlines that are at risk.

Works alongside

What sits next to communications

These parts of Afanor share the same people, so you are not starting again in another tool.

CRM

One place to know every learner

Stop keeping people in one spreadsheet and employers in another. Afanor holds who they are, how to reach them, and what still needs doing.

Explore CRM

Training

From the plan on the wall to the people in the room

Schedule the course, check learners in, run the quiz and follow up before a qualification lapses — without starting again in another tool.

Explore Training

Reporting

See what needs a decision this week

Learners, sessions, awards, quizzes and reminders — as reports from the work you already do, not another spreadsheet to feed.

Explore Reporting

See communications in the same place as the rest of the work

Compare packages, or tell us how a typical week looks and we will help you choose.

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